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POLICIES OF ROYAL BEHAVIOR TEES, LLC

Shipping

We offer USPS, first class, Priority shipping. Shipping is FREE if your order is over $99. All items are custom made and take 2-4 days to ship. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Express shipping is the only guarantee service we provided. Domestic orders above $250 will be sent with signature confirmation automatically for security purposes. 


Lost/Stolen Packages

Royal Behavior Tees, LLC is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

International Shipping

We offer USPS International Shipping. SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated). Please note: Royal Behavior Tees, LL is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about our package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to Diva Boutique and cannot be refunded or resent. 


In Store Pick Up

We also offer an ship to store pick up delivery option for local residents who want to pick up their items in store.  You will be notified when your item is ready for pick up.


Please note your items will be held in store for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. Please bring a government issued ID to the store as it is required to release the package.  By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against Royal Behavior Tees, LLC.

Return Policy

To initiate a return please email us at info@rbcustomtees.com,  To qualify for a return, it must be returned within 5 days of receipt. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Royal Behavior and Product tags attached.

In the email simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our store location in person or mailed back to the same location at:

• Exchanges

Custom orders cannot be exchanged.  Any exchanges will be for equal or lessor value.  If the item being exchanged is less than the item it is being exchanged for, you are responsible to pay the price difference.

• Processing

When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be notified.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs.

• Final Sale Items

Non Returnable, No Exceptions

All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable.

• In Store Pick Up

We also offer  store pick up delivery option for local residents who want to pick up their items in store.

Anyone who selects the pick up option - your shipping fee will be waived. If you need an item ASAP, please contact us at (980-553-1422) to ensure we have the item you would like in stock. ***Please bring the card you paid with and a valid government issued ID at the time of pick up. You will be asked to provide us with your ID number and your signature to confirm your items were picked up. 

Please note your items will be held in store for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided.

Terms & Conditions

Product Availability

At Royal Behavior Tees, LLC we strive to be constantly bringing in new, fresh, and unique styles on a daily basis to provide our customers with new great demands. Due to the high demand of our products, our items sell out very quickly. On occasion, certain items displayed on on our site may no longer be in stock. Once an item is sold out, the item will still display for sometime as we give the option to our customers to provide their email to be notified when and if that item is restocked. However, display of an particular item or size online is not a guarantee that the item is available. In the event that a customer purchases an item which is no longer in stock, we will refund you for the entirety of that item plus any applicable shipping charges. Should you have any questions concerning the availability of a particular item, please email us at contactus@rbcustomtees.com

Display

We strive to display our products in our pictures as accurate as possible. Customers may also contact us for more information regarding products prior to their purchase. However, due to various factors, such as your computer monitor’s size and capabilities, may affect what you see on your screen. Therefore, we cannot be held responsible for the display of any color, texture or detail of its merchandise on your computer or phone screen. Nevertheless, if you are not happy with your purchase, you may send it back for a store credit. For more information regarding our return policy, please visit return policy. 

Copyright

We are well aware that our pictures are on various so-called sites and social media pages, who repeatedly use our photographs to sell low quality look alike of our clothing. We want to clarify that none of those pictures are approved for their use and we are taking action against these copyright infringements. Furthermore, all images, photographs, and promotional graphics appearing on the Rbcustomtees.com website are the exclusive property of Rbcustomtees.com and are protected under the United States and International Copyright laws. The images may not be reproduced, copied, transmitted or manipulated without the written permission of Royal Behavior Tees, LLC. Use of any image, photograph and promotional graphic (digital, artist rendering or alike) on another eCommerce property, social media page, blog, or news source not affiliated with Royal Behavior Tees, LLC without proper written consent is a violation of the United States and International Copyright laws.

By visiting or shopping at Royal Behavior Tees, LLC you agree to the terms and conditions as well as the return policy as stated on our site. For any questions concerning our return policy and or our terms and conditions, please contact us at contactus@rbcustomtees.com

Privacy Policy

At Royal Behavior Tees, LLC,  we are committed to protect your privacy rights. We deeply appreciate our online customers and visitors and collect information to better serve your buying needs and shopping experience.Royal Behavior Tees, LLC does not sell, rent, or share any of your personal information with any third parties without your consent, except for our personal affiliates who provide us with necessary services to process your order. 


At checkout, you will be asked to provide personal information such as your name, billing address, shipping address, email address, telephone number, credit card or other form of payment information or any other identifying information. The information you provide will be used for purposes such as: providing you with the items that you purchased, to process and ship orders, to send shipping confirmations, and to provide customer service and inform you of new site features, and special offers.

General viewing of our site does not require for us to collect any personal information. Nevertheless, we do gather non-personally identifiable navigational information such as IP address, service provider, browser version, and domain type. This assists us in providing you with better service by knowing about where visitors go on our website, what products they view, and the time of the visitor's visit. 

When you visit Royal Behavior Tees, LLC we may send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties for the purpose of providing you with relevant products and advertisements custom tailored to each visitor. 

Cookies also allow us to store items in your shopping cart if you leave without checking out and display items that you have recently viewed. 

By using Royal Behavior Tees, LLC you are agreeing to allow us access to your personal information as described in this privacy policy as well as agree to our return policy terms and conditions as described on our site. For more detailed information on our terms and conditions and return policy please visit page, by selecting the page's name in the menu.

If you have any questions or concerns, please email us at contactus@rbcutomtees.com

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